Front End Lead: Member Experience & Team Coaching

Hbcu Connect, Llc; Town of Webster (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay

Free BJs Memberships

Generous Paid Time Off

Flexible and Affordable HealthBenefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJs Wholesale Club is seeking a Front End Lead to supervise frontline operations and coach team members to deliver outstanding member service at our club. This role supports membership programs and front line operations, ensuring timely processing of member requests and adherence to operational standards.

The FEL delegates work, monitors staffing, and ensures a positive, safe environment while guiding a team focused on GOLD standards and excellent member experiences.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position.

Skills

Leadership experience

Membership knowledge

Cashier experience

Basic math skills

Job description

BJs Wholesale Club is seeking a Front End Lead to supervise frontline operations and coach team members to deliver outstanding member service at our club. This role supports membership programs and front line operations, ensuring timely processing of member requests and adherence to operational standards.

The FEL delegates work, monitors staffing, and ensures a positive, safe environment while guiding a team focused on GOLD standards and excellent member experiences.