Front End Lead: Member Experience & Team Coach

bjswholesaleclub; Auburn (ME); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay

Free BJ's Memberships

Generous Paid Time Off

Flexible Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ's Wholesale Club is seeking a Front End Lead to oversee frontline operations in the absence of the Front End Manager. You will coach, teach and develop team members to deliver exceptional member service and execute membership programs with precision.

This role focuses on improving member experience, driving engagement, and maintaining high standards of service and efficiency at the front end.

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including

Job description

BJ's Wholesale Club is seeking a Front End Lead to oversee frontline operations in the absence of the Front End Manager. You will coach, teach and develop team members to deliver exceptional member service and execute membership programs with precision.

This role focuses on improving member experience, driving engagement, and maintaining high standards of service and efficiency at the front end.