Front End Lead — Member Experience & Ops Coach

bjswholesaleclub; Town of Webster (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Daily pay

Free BJ's membership

Paid time off

Health benefits (medical, dental, VSP)

401(k) retirement plan with company 1

Job summary

BJ's Wholesale Club offers a team-focused environment where you will supervise frontline operations in the absence of the Front End Manager and mentor team members to deliver outstanding member service.

You will lead efforts to drive membership engagement, efficiency, and satisfaction across the front end, ensuring adherence to club standards and policies while supporting a positive shopping experience for members and their households.

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position.

Job description

BJ's Wholesale Club offers a team-focused environment where you will supervise frontline operations in the absence of the Front End Manager and mentor team members to deliver outstanding member service.

You will lead efforts to drive membership engagement, efficiency, and satisfaction across the front end, ensuring adherence to club standards and policies while supporting a positive shopping experience for members and their households.