Front End Lead: Elevate Member Experience

BJ's Wholesale Club, Inc.; Town of Clarence (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Paid time off

Health benefits

401(k)

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is seeking a Front End Lead to oversee the frontline in the absence of the Front End Manager, coaching and developing team members to ensure excellent member service and effective membership programs.

You will monitor performance, drive membership metrics, and lead with data to deliver a positive member experience, while upholding standards and safety in a fast-paced retail environment.Weekly pay and comprehensive benefits are offered.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position.

Job description

BJ’s Wholesale Club is seeking a Front End Lead to oversee the frontline in the absence of the Front End Manager, coaching and developing team members to ensure excellent member service and effective membership programs.

You will monitor performance, drive membership metrics, and lead with data to deliver a positive member experience, while upholding standards and safety in a fast-paced retail environment.Weekly pay and comprehensive benefits are offered.