Front End Lead - Flexible Schedule & Customer Experience

The TJX Companies, Inc.; Williamsburg (VA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Dental insurance

Vision insurance

Paid holidays

Job summary

Marshalls at The TJX Companies, Inc. is hiring a front-of-store leader to oversee Associates and ensure a premier customer experience at the Williamsburg location. You will lead by example, promote loyalty programs, train staff, and coordinate POS coverage while maintaining store standards.

The role requires 1 year of retail experience and 6 months in leadership, with strong merchandising, communication, and organizational skills. Availability for nights and weekends is expected.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership

Merchandising

Multitasking

Communication

Organizational skills

Training others

Job description

Marshalls at The TJX Companies, Inc. is hiring a front-of-store leader to oversee Associates and ensure a premier customer experience at the Williamsburg location. You will lead by example, promote loyalty programs, train staff, and coordinate POS coverage while maintaining store standards.

The role requires 1 year of retail experience and 6 months in leadership, with strong merchandising, communication, and organizational skills. Availability for nights and weekends is expected.