Front End Lead: Elevate Member Experience & Team Growth

BJ's Wholesale Club, Inc.; Danvers (MA); Vor Ort; USD 26.000 - 33.000; Vollzeit

Benefits dieser Stelle

Weekly pay

Free BJ’s Memberships

Generous paid time off

Health benefits options

401(k) retirement savings plan

Employee stock purchase plan

Zusammenfassung

BJ’s Wholesale Club in Danvers, MA is seeking a Front End Lead to supervise frontline staff in the absence of the Front End Manager. You will coach and develop team members to deliver exceptional member service and execute membership programs and initiatives.

Lead with data-driven decision making, monitor staffing and ensure policy compliance while maintaining a positive, safe environment for members and staff at the club. This role emphasizes teamwork, speed, and accurate checkout operations.

Qualifikationen

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.

Aufgaben

• Supervises the front line in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Trains, coaches, motivates, and evaluates frontline Team Members.
• Utilizes metrics reports to drive performance and engagement.
• Performs front end duties including closing through POS and member service.

Kenntnisse

Leadership experience

Membership sales knowledge

Cashier experience

Basic math skills

Jobbeschreibung

BJ’s Wholesale Club in Danvers, MA is seeking a Front End Lead to supervise frontline staff in the absence of the Front End Manager. You will coach and develop team members to deliver exceptional member service and execute membership programs and initiatives.

Lead with data-driven decision making, monitor staffing and ensure policy compliance while maintaining a positive, safe environment for members and staff at the club. This role emphasizes teamwork, speed, and accurate checkout operations.