Front End Department Lead — Elevate Customer Experience & Ops

Rural King; Lafayette (IN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Paid time off and paid holidays

401(k) with company match

Associate discounts

Training and professional development

Career opportunities with a company—pH

Job summary

Rural King is seeking a Front End Department Lead to oversee front-end operations, support cashiers, and deliver a positive customer experience. The role emphasizes leadership, timely transactions, and adherence to store procedures in a fast-paced retail environment.

The position requires 3+ years in retail cashier/front-end or supervisory roles, strong math and organizational skills, and proficiency with POS systems. On-site work with varied shifts is expected.

Qualifications

• 3+ years of retail cashier/front-end/supervisory experience preferred or equivalent education and experience.
• Strong cash-handling, math, organizational and attention-to-detail skills.
• Excellent leadership, communication, customer service, and problem-solving abilities.
• Ability to use POS systems and Microsoft Office.

Responsibilities

• Lead, train, and support front-end associates in daily operations.
• Oversee cashier and customer service desk transactions, including returns, exchanges, layaways, price disputes, and tax-exempt purchases.
• Manage cash handling, bank deposits, safe audits, layaway audits, and cash shortage research.
• Support registers and educate associates on loyalty, RK Visa, and RK Plus Protection Plan.
• Maintain front-end displays and customer-facing areas.
• Follow loss-prevention procedures, including EAS deactivation and shrink awareness.

Skills

Cash handling

Math skills

Organizational skills

Attention to detail

Leadership

Communication

Customer service

Problem-solving

POS systems

Microsoft Office

Flexibility

Education

High school diploma or equivalent

Tools

POS systems

Inventory software

Microsoft Office

Job description

Rural King is seeking a Front End Department Lead to oversee front-end operations, support cashiers, and deliver a positive customer experience. The role emphasizes leadership, timely transactions, and adherence to store procedures in a fast-paced retail environment.

The position requires 3+ years in retail cashier/front-end or supervisory roles, strong math and organizational skills, and proficiency with POS systems. On-site work with varied shifts is expected.