Front End Department Lead: Customer Experience & Ops

Rural King; Wooster (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Paid time off

401(k) with match

Employee discounts

Training & development

Job summary

Rural King is seeking a Front End Department Lead to oversee front-end operations, support cashiers, and ensure a positive customer experience at our Wooster, OH location.

You will lead, train, and support front-end associates, supervise cashier and customer service transactions, and manage cash handling, deposits, and audits while promoting Rural King's values across all interactions. This role requires strong leadership and a customer-centric mindset.

Qualifications

• 3+ years of retail cashier, front-end, or supervisory experience.
• Strong cash-handling, math, organizational, and attention-to-detail skills.
• Ability to work a 40-hour week with varied days, evenings, nights, weekends, and holidays.

Responsibilities

• Lead, train, and support front-end associates in daily operations.
• Oversee cashier and customer service desk transactions, including returns, exchanges, layaways, price disputes, and tax-exempt purchases.
• Manage cash handling, bank deposits, safe audits, layaway audits, and cash shortage research.
• Support registers as needed and educate associates on company programs, including loyalty, RK Visa, and RK Plus Protection Plan.
• Maintain front-end displays, supplies, popcorn, coffee stations, and other customer-facing areas.
• Follow loss-prevention procedures, including EAS deactivation and shrink awareness.
• Oversee BOPIS fulfillment, customer pickups, and weekly audits, including orders beyond the 14-day pickup window.
• Assist customers with load outs, product questions, phone calls, and other front-end needs.
• Coordinate with other departments to resolve customer needs and maintain efficient operations.
• Communicate policies and expectations clearly and participate in cross-training and required training.
• Support other store operations and perform duties as assigned.
• Demonstrate Rural King's values of People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.

Skills

Leadership

Cash handling

Customer service

POS systems

Microsoft Office

Team training

Tools

Retail software

Inventory management

Job description

Rural King is seeking a Front End Department Lead to oversee front-end operations, support cashiers, and ensure a positive customer experience at our Wooster, OH location.

You will lead, train, and support front-end associates, supervise cashier and customer service transactions, and manage cash handling, deposits, and audits while promoting Rural King's values across all interactions. This role requires strong leadership and a customer-centric mindset.