Front End Lead & Customer Experience Supervisor

Wasson Enterprise; Tok (AK); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Colonial Life Elective Benefits

401(k)

Paid time off

Holiday Pay

Job summary

Three Bears Alaska is seeking a Front End PIC to lead and supervise the Front End team, ensuring outstanding customer service and efficient flow through registers. The role includes scheduling, training, and supervising store personnel and security in the absence of management.

Required forklift certification, 5 years of supervisory experience preferred, and strong customer service skills. In-person, full-time role with health, dental, and vision benefits, 401(k), PTO and holiday pay.

Qualifications

• Forklift certification required and must be maintained for duration of employment.
• 5 years supervisory experience preferred.
• Customer service skills preferred.

Responsibilities

• Provide exemplary customer service while supervising Front End team.
• Schedule and supervise team members and ensure proper store flow.
• Supervise store personnel and security in absence of management.
• Train and ensure training of team members.
• Monitor cash handling and ensure accuracy.
• Enforce safety and security procedures with staff.
• Address customer questions and resolve complaints promptly.
• Communicate daily tasks and goals to Night Shift PIC and team.
• Conduct periodic store walks to ensure product availability and service.
• Perform other duties as assigned.

Skills

Forklift certification

Customer service

Supervisory experience

Training

Cash handling

Safety procedures

Communication

Store security

Team supervision

Operations knowledge

Education

High School Diploma or GED

Job description

Three Bears Alaska is seeking a Front End PIC to lead and supervise the Front End team, ensuring outstanding customer service and efficient flow through registers. The role includes scheduling, training, and supervising store personnel and security in the absence of management.

Required forklift certification, 5 years of supervisory experience preferred, and strong customer service skills. In-person, full-time role with health, dental, and vision benefits, 401(k), PTO and holiday pay.