Support Lead PT - Front End & Customer Excellence

Five Below; Douglas (GA); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is seeking a Support Lead to work under the Store Manager and Customer Service Manager, guiding Front End Leads and sales associates while the Manager on Duty. The role focuses on delivering the Wow the Customer experience, driving KPIs, and modeling leadership.

Responsibilities include cash handling, maintaining store cleanliness, opening/closing, training staff, supervising associates, driving sales, and coordinating with corporate on store issues.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Treat customers with a WOW experience through personal contact.
• Lead Front End Operations and cash handling.
• Ensure fast, friendly checkout and store cleanliness.
• Open/close procedures and staff training.
• Supervise associates and coach performance.
• Drive key metrics like Sales, CSAT and expenses.

Skills

Customer Service

Organization

Multi-tasking

Communication

Leadership

Professionalism

Education

High School Diploma

College experience preferred

Job description

Five Below is seeking a Support Lead to work under the Store Manager and Customer Service Manager, guiding Front End Leads and sales associates while the Manager on Duty. The role focuses on delivering the Wow the Customer experience, driving KPIs, and modeling leadership.

Responsibilities include cash handling, maintaining store cleanliness, opening/closing, training staff, supervising associates, driving sales, and coordinating with corporate on store issues.