Front-End Lead & Customer Experience Champion

Five Below Inc; New York (NY); On-site; USD 44,414,000 - 51,076,000; Full time

Benefits offered by this job

Health coverage

Financial wellness

Career growth opportunities

Job summary

Five Below is seeking a Support Lead to assist the Store Manager in directing front-end teams and sales associates. You will drive customer service excellence, ensure fast checkouts, and maintain store standards while supporting payroll and merchandising routines.

The role emphasizes coaching and developing associates, achieving CSAT targets, and upholding Five Below SOPs in a high-energy retail environment.

Qualifications

• High School Graduate or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task and lead front end operations.

Responsibilities

• Wow the customer through personal contact and exceptional service.
• Lead Front End Operations and drive CSAT score goals.
• Train staff on high-quality customer service and SOPs.

Skills

Customer Service

Organization Productivity

Multi-tasking

Following Direction

Professionalism

Trainer/Developer/Motivator

Communication

Sales Driver/Goal Oriented

Education

High School Diploma

Job description

Five Below is seeking a Support Lead to assist the Store Manager in directing front-end teams and sales associates. You will drive customer service excellence, ensure fast checkouts, and maintain store standards while supporting payroll and merchandising routines.

The role emphasizes coaching and developing associates, achieving CSAT targets, and upholding Five Below SOPs in a high-energy retail environment.