Seasonal Front-End Lead — Elevate Service & Sales

Five Below; Philadelphia (Philadelphia County); Vor Ort; USD 13.000 - 19.000; Vollzeit

Zusammenfassung

Five Below is seeking a Support Lead to join our store leadership team in the United States. Under the guidance of the Store Manager and Customer Service Manager, you will assist with front end operations, cash handling, cleanliness, safety, and driving sales while acting as a Manager on Duty when required.

As a Five Below leader, you will model our values, wow the customer, develop the team, and help achieve key metrics such as CSAT scores, sales, and labor efficiency.

Qualifikationen

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and manage multiple priorities.
• Creative thinking and problem-solving abilities.
• Ability to maintain composure under pressure.

Aufgaben

• Ensures all associates and managers are WOWing the Customer through personal contact with customers.
• Responsible for achieving CSAT score goals provided by the District Manager.
• Responsible for leading Front End Operations.
• Training the staff on the High Fives of Customer Service.
• Ensures that each guest has a fast, friendly, checkout.
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times.
• Responsible for opening and closing store procedures.
• Assists with Front End Operations.
• Responsible for performing SM duties in their absence.
• Assists in supervising all Associates.
• Assists in training all Associates.
• Assists in coaching all Associates.
• Assists in developing all Associates.
• Drives store sales and controls expenses.
• Assists payroll process and ensures payroll is within budget.

Kenntnisse

Customer Service

Organization

Productivity

Multi-tasking

Communication

Leadership

Training/Development

Sales Driven

Professionalism

Jobbeschreibung

Five Below is seeking a Support Lead to join our store leadership team in the United States. Under the guidance of the Store Manager and Customer Service Manager, you will assist with front end operations, cash handling, cleanliness, safety, and driving sales while acting as a Manager on Duty when required.

As a Five Below leader, you will model our values, wow the customer, develop the team, and help achieve key metrics such as CSAT scores, sales, and labor efficiency.