Front-End & Inventory Supervisor — Flexible Hours

Floor & Decor; Manassas (VA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401k

Bonus opportunities at every level

Job summary

Floor & Decor is hiring a Connected Customer Supervisor in Manassas, VA. You will lead a team of Customer Service Associates and Connected Customer Specialists, oversee cashiering, returns, cash office tasks, and inventory accuracy, and support e-commerce interactions with customers.

The role requires supervisory experience or strong customer service background, along with basic computer skills. Flexible hours and advancement opportunities are offered.

Qualifications

• Minimum 1 year cashier supervisory experience or 4 years customer service experience
• High school diploma and/or GED
• Minimum 2 years of computer experience in a work environment

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to front end and inventory accuracy
• Ensure compliance with all customer service SOPs (cashiering, credit and close-out)
• Lead store inventory management and accuracy
• Process refunds and exchanges per guidelines
• Oversee signage updates and price changes for store SKUs
• Assist customers with product selection and questions
• Coordinate with management on SKUs, price changes and returns
• Research inventory discrepancies and adjust in the inventory tracking system
• Review shipping and receiving documents for accuracy
• Audit reports including inventory control, returns, and void reports
• Monitor incoming and outgoing truck logs
• Audit the customer merchandise storage area weekly per procedures and resolve issues with CEM/Store Manager and Operations Manager
• Create and maintain store signage and pricing using TOD mobile printing
• Return products to correct in-store locations after returns
• Clean and stock products per Floor & Decor standards
• Point of contact for e-commerce team re inventory availability in-store
• Supervise inventory movement within the store
• Open and/or close the store as needed

Skills

Team builders

Customer service champions

Detail oriented

Excellent communication

Education

High school diploma or GED

Job description

Floor & Decor is hiring a Connected Customer Supervisor in Manassas, VA. You will lead a team of Customer Service Associates and Connected Customer Specialists, oversee cashiering, returns, cash office tasks, and inventory accuracy, and support e-commerce interactions with customers.

The role requires supervisory experience or strong customer service background, along with basic computer skills. Flexible hours and advancement opportunities are offered.