Customer Experience Supervisor: Front End & Inventory

Floor & Decor Holdings Inc.; Avon (MA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

401k

Bonus opportunities

Job summary

Floor & Decor Holdings Inc. is seeking a Connected Customer Supervisor to lead a dynamic team of customer service associates. You will oversee cashiering, returns, cash office functions, inventory management, and e-commerce support while delivering an exceptional shopping experience.

The role requires strong leadership, excellent communication, and attention to detail. You will ensure front-end operations run smoothly, maintain inventory accuracy, and coach staff to meet service standards.

Qualifications

• Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience.
• High school diploma and/or GED.
• Minimum of (2) years of computer experience in a work environment.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store.
• Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out).
• Lead inventory management and accuracy throughout the store.
• Process customer refunds and exchanges according to established guidelines.
• Oversee signage updates and price changes for store SKU's.
• Assist customers with product selection and answer product related questions.
• Partner with management to determine which products need SKUs, price changes and need to be returned.
• Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system.
• Review shipping and receiving documents for accuracy.
• Audit reports including inventory control, return of sale, and void reports.
• Monitor incoming and outgoing trucks logs.
• Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operating procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager.
• Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station.
• Return products to the correct in store location after customer merchandise returns.
• Clean and stock products according to Floor & Decor's standards.
• Point of contact for e-commerce team members to contact regarding inventory availability in the store.
• Responsible for supervising inventory movement within the store.
• Available to open and/or close store in an effective manner.

Skills

Team builders

Customer service champions

Detail oriented

Excellent communication

Education

High school diploma or GED

Tools

Computer experience

Job description

Floor & Decor Holdings Inc. is seeking a Connected Customer Supervisor to lead a dynamic team of customer service associates. You will oversee cashiering, returns, cash office functions, inventory management, and e-commerce support while delivering an exceptional shopping experience.

The role requires strong leadership, excellent communication, and attention to detail. You will ensure front-end operations run smoothly, maintain inventory accuracy, and coach staff to meet service standards.