Customer Experience Supervisor — Front End & Inventory

Floor & Decor; Lewis Center (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401k

Bonus opportunities at every level

Job summary

Floor & Decor is seeking a Connected Customer Supervisor to lead a dynamic team of customer service associates in a store setting. The role oversees cashiering, returns, cash office functions, inventory management, and e-commerce support while delivering an exceptional shopping experience.

The ideal candidate will be a team builder with strong communication and organizational skills, plus experience supervising customer service activities and managing inventory accuracy.

Qualifications

• Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience.
• High school diploma and/or GED.
• Minimum of (2) years of computer experience in a work environment.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store.
• Demonstrate understanding and compliance of all customer service SOPs (cashiering, credit and close-out).
• Lead inventory management and accuracy throughout the store.
• Process customer refunds and exchanges according to guidelines.
• Oversee signage updates and price changes for store SKUs.
• Assist customers with product selection and answer product questions.
• Research inventory discrepancies and adjust in the inventory system.
• Audit reports including inventory control and returns-related reports.

Skills

Customer service

Supervisory experience

Communication

Education

High school diploma or GED

Tools

Computer skills

Job description

Floor & Decor is seeking a Connected Customer Supervisor to lead a dynamic team of customer service associates in a store setting. The role oversees cashiering, returns, cash office functions, inventory management, and e-commerce support while delivering an exceptional shopping experience.

The ideal candidate will be a team builder with strong communication and organizational skills, plus experience supervising customer service activities and managing inventory accuracy.