Customer Experience & Inventory Supervisor | Flexible Hours

Floor & Decor; Shoreline (WA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401k

Bonus opportunities

Health insurance

Vacation time

Holidays

Volunteer time off

Employee stock purchase plan

Referral bonuses

Job summary

Floor & Decor is seeking a Connected Customer Supervisor in Shoreline, WA to lead a dynamic team of customer service associates. You will oversee cashiering, returns, cash office tasks, and inventory, while delivering an exceptional shopping experience.

The role requires supervisory experience or strong customer service background, plus at least 2 years of computer use. You’ll support e-commerce and store operations, with flexible hours and opportunities for advancement.

Qualifications

• Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience.
• High school diploma or GED required.
• Minimum of 2 years of computer experience in a work environment.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to front end and inventory accuracy in the store.
• Lead cashiering, credit and close-out procedures per SOPs.
• Manage inventory accuracy and stock levels across store areas.
• Process customer refunds and exchanges per guidelines.
• Oversee pricing and signage updates for store SKUs.
• Assist customers with product selection and questions.
• Coordinate product returns and SKU movements with management.
• Audit inventory and shipment documents for accuracy.

Skills

Customer service

Supervisory experience

Cash handling

Computer skills

Education

High school diploma/GED

Tools

POS systems

Inventory software

Job description

Floor & Decor is seeking a Connected Customer Supervisor in Shoreline, WA to lead a dynamic team of customer service associates. You will oversee cashiering, returns, cash office tasks, and inventory, while delivering an exceptional shopping experience.

The role requires supervisory experience or strong customer service background, plus at least 2 years of computer use. You’ll support e-commerce and store operations, with flexible hours and opportunities for advancement.