Front-End & Inventory Supervisor

Floor & Decor; Vancouver (WA); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Bonus opportunities & career advancedm

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision, Life, and 201

Job summary

Floor & Decor stores in Vancouver, WA are seeking a Connected Customer Supervisor – Key Carrier to lead a dynamic team of customer service associates. You will oversee cashiering, returns, cash office, inventory control, and e-commerce support while delivering an exceptional shopping experience.

You may open and close the store and perform select managerial duties. The role requires at least 1 year of supervisory customer service experience or 4 years in customer service, plus a high school

Qualifications

• Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience
• High school diploma and/or GED
• Minimum of 2 years of computer experience in a work environment

Responsibilities

• Open and/or close the store effectively
• Follow security procedures for arming/disarming the alarm and opening/closing
• Perform managerial duties such as storage buy audits, markdown approvals, overrides and cash office tasks
• Complete opening safety walk and lift equipment inspections prior to opening
• Lead morning huddles and Power Hours and act as CARE Manager
• Direct front-end and inventory accuracy by supervising Customer Service Associates
• Ensure cashiering, credit and close-out procedures are followed
• Lead inventory management and accuracy store-wide
• Process refunds and exchanges per guidelines
• Manage signage updates and price changes for store SKUs
• Assist customers with product selection
• Partner with management on SKUs, price changes and returns
• Research inventory discrepancies and adjust in system
• Review shipping/receiving documents for accuracy
• Audit reports including inventory control, returns, and voids
• Monitor truck logs
• Audit storage area weekly and resolve issues with CEM/Store Manager
• Create store signage and pricing using TOD mobile printer
• Return products to correct in-store locations after returns
• Clean and stock products per Floor & Decor standards
• Be point of contact for e-commerce team about inventory availability
• Supervise inventory movement within store
• Open and/or close store as needed

Skills

Team builders

Customer service champions

Detail oriented

Excellent communication

Education

High school diploma or GED

Tools

Computer experience

Job description

Floor & Decor stores in Vancouver, WA are seeking a Connected Customer Supervisor – Key Carrier to lead a dynamic team of customer service associates. You will oversee cashiering, returns, cash office, inventory control, and e-commerce support while delivering an exceptional shopping experience.

You may open and close the store and perform select managerial duties. The role requires at least 1 year of supervisory customer service experience or 4 years in customer service, plus a high school