Customer Experience Supervisor — Front End & Inventory

Floor & Decor Holdings Inc.; Richmond (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401k

Bonus opportunities

Medical, Dental, Vision Insurance

Work-life balance

Paid vacation and sick time

Paid holidays

Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is seeking a Connected Customer Supervisor in our Richmond, VA store to lead frontline customer service and inventory processes.

You will supervise Customer Service Associates and Connected Customer Specialists while ensuring accurate pricing, signage, and smooth cashiering operations. The ideal candidate has supervisory experience or extensive customer service background, a high school diploma or GED, and at least two years of computer experience to support store

Qualifications

• Minimum of (1) year of customer service supervisor experience or 4 years of customer service experience
• High school diploma and/or GED
• Minimum of (2) years of computer experience in a work environment

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
• Demonstrate understanding and compliance of all customer service procedures (cashiering, credit and close-out)
• Lead inventory management and accuracy throughout the store
• Process customer refunds and exchanges according to guidelines
• Oversee signage updates and price changes for store SKUs
• Assist customers with product selection and answer product questions
• Research inventory-related discrepancies and adjust in the inventory system
• Review shipping and receiving documents for accuracy
• Audit inventory control, return of sale, and void reports
• Monitor incoming/outgoing trucks and inventory movement
• Open and/or close store when needed
• Ensure store signage and pricing accuracy via TOD printing
• Ensure in-store product placement and stock readiness

Skills

Team builders

Customer service champions

Detail oriented

Excellent communication

Listening skills

Computer experience

Education

High school diploma/GED

Tools

Computer experience in work environment

Job description

Floor & Decor Holdings Inc. is seeking a Connected Customer Supervisor in our Richmond, VA store to lead frontline customer service and inventory processes.

You will supervise Customer Service Associates and Connected Customer Specialists while ensuring accurate pricing, signage, and smooth cashiering operations. The ideal candidate has supervisory experience or extensive customer service background, a high school diploma or GED, and at least two years of computer experience to support store