Front Desk Lead & Guest Experience Supervisor

SPRINGHILL SUITES SEATTLE DOWNTOWN; Seattle (WA); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Paid Time Off

401(k)

Employee Discounts

Growth and Advancement Opportunities

Sick Pay

Job summary

Legacy Hospitality in Seattle is seeking a Guest Services Supervisor to lead the front desk and guest services team, ensuring exceptional arrivals, stays and departures. You will coach staff, assign shifts, and step in as Manager on Duty when needed, maintaining a guest-centric, professional environment.

The role emphasizes leadership, strong communication, and the ability to stay calm under pressure while delivering a seamless guest experience across all departments.

Qualifications

• 2+ years in hospitality or guest services leadership.
• Experience coaching and mentoring team members.
• Strong communication and problem-solving abilities.

Responsibilities

• Lead front desk and guest services shifts to ensure a great guest experience.
• Coach, train and support front desk team members.
• Handle guest concerns and service recovery with professionalism.

Skills

Team leadership

Customer service

Communication skills

Calm under pressure

Tools

Hotel PMS

Job description

Legacy Hospitality in Seattle is seeking a Guest Services Supervisor to lead the front desk and guest services team, ensuring exceptional arrivals, stays and departures. You will coach staff, assign shifts, and step in as Manager on Duty when needed, maintaining a guest-centric, professional environment.

The role emphasizes leadership, strong communication, and the ability to stay calm under pressure while delivering a seamless guest experience across all departments.