Front Desk Supervisor — Guest Experience Leader

Hotel Equities; Seattle (WA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation & Holiday Pay

Same-day pay

Employee Discount

Career Growth Opportunities

Job summary

Hotel Equities seeks a Guest Service Supervisor in Seattle to lead the front desk team and deliver exceptional hospitality. You will greet guests, manage check-ins/outs, assist with reservations, and ensure accurate payments while promoting guest programs and ensuring security protocols are followed.

The role emphasizes professional, courteous service, staff training, and proactive problem solving to enhance guest satisfaction in a dynamic hotel environment.

Qualifications

• High School diploma or equivalent is required.
• Experience in hotel front desk operations or related guest service roles preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Supervise front desk operations to ensure optimal service and hospitality.
• Train, direct, coach and counsel front desk staff to ensure quality operation.
• Resolve guest issues promptly to maintain high satisfaction.
• Register guests, verify reservations and process payments.

Education

High School diploma / Secondary qualification or equivalent

Job description

Hotel Equities seeks a Guest Service Supervisor in Seattle to lead the front desk team and deliver exceptional hospitality. You will greet guests, manage check-ins/outs, assist with reservations, and ensure accurate payments while promoting guest programs and ensuring security protocols are followed.

The role emphasizes professional, courteous service, staff training, and proactive problem solving to enhance guest satisfaction in a dynamic hotel environment.