Guest Experience Shift Supervisor

Concessions International; Seattle (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

Concessions International is seeking a Restaurant Operations Leader to manage front-of-house activities in a high-volume setting in Seattle. You will supervise staff, ensure exceptional guest service, and oversee daily cash handling procedures with a focus on accuracy and accountability.

The role requires 3+ years in food service with leadership experience, knowledge of POS systems, and ServSafe/alcohol safety credentials.

Qualifications

• Minimum 3 years in restaurant/food service with 1 year of leadership experience.
• High school diploma or completion of technical school program in restaurant management/food service, highly preferred.
• Must be able to obtain alcohol awareness and ServSafe certification.
• Experience using restaurant management software, POS systems, and other relevant tools.

Responsibilities

• Foster a positive, inclusive work environment and encourage teamwork and professionalism.
• Maintain a welcoming and friendly atmosphere, creating a positive dining experience for customers.
• Exemplify professionalism through conduct and communication that reflects the values of the company.
• Assists with employee relations, coaching and counseling, and training.
• Handle cash management, including cash handling procedures, reconciliations, and deposits.
• Collaborate with the kitchen staff to ensure smooth coordination between the front and back of the house.
• Monitor the dining area to ensure cleanliness, proper setup, and adherence to health and safety standards.
• Oversee the opening and closing procedures, ensuring that all tasks are completed accurately and efficiently.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Monitor employee attendance, punctuality, and adherence to company policies.
• Ensure compliance with break and overtime requirements.
• Handle customer complaints, conflicts, and emergencies, making quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Ensures compliance with company and brand and/or franchise standards of operating procedures, and within airport requirements.
• Performs other duties as assigned.

Skills

Customer service

Team leadership

Communication

Cash handling

Food service experience

Education

High school diploma

Restaurant management/food service training

Alcohol awareness certification

ServSafe Food Safety certification

3+ years in restaurant/food service with leadership

Tools

Restaurant management software

POS systems

Job description

Concessions International is seeking a Restaurant Operations Leader to manage front-of-house activities in a high-volume setting in Seattle. You will supervise staff, ensure exceptional guest service, and oversee daily cash handling procedures with a focus on accuracy and accountability.

The role requires 3+ years in food service with leadership experience, knowledge of POS systems, and ServSafe/alcohol safety credentials.