Front End Guest Services Lead

Metropolitan Market; Kirkland (WA); On-site; USD 30,000 - 41,000; Full time

Job summary

Metropolitan Market in Kirkland, WA is seeking a Guest Services Lead to drive exceptional guest experiences and lead Front End operations. You will promote legendary customer service, ensure food safety, and help manage labor and expenses in partnership with the Guest Services Team Leader.

You will train Front End staff, improve service standards, and step in for leadership in their absence. This role requires strong leadership and a passion for quality in a union environment.

Qualifications

• Minimum two years customer service experience in a retail, service, or related environment.
• Two years supervisory experience preferred.
• Previous cash handling experience required, including proven ability to work with numbers and perform basic math skills without a calculating device.
• Ability to prioritize multiple tasks simultaneously and produce quality output while working within deadlines a must.
• Sense of urgency required. Excellent time management and organizational skills.
• Demonstrates a high level of self-motivation; takes initiative; problem solves.
• Proven ability to positively affect sales generation and manage expenses, including labor.
• Possesses strong knowledge of food safety and HACCP/Department of Health guidelines, gross profit, inventory control, and labor percentages; proven experience working with each.
• Demonstrates effective merchandising and display skills.
• Demonstrates an interest in learning; possesses a strong interest in food and related products.
• Possesses general product information with a proven history of using knowledge to train team members and best service guests.

Responsibilities

• Oversee store operations and ensure standards are maintained in the absence of the Store Director team and Guest Services Team Leader.
• Ensure accurate in-store cash handling procedures, including all transfers of funds between the safe and register (e.g., loans and pick-ups).
• Effectively perform all Checker responsibilities, including all cash, check, debit/credit, and EBT transactions.
• In the absence of the Guest Services Team Leader, determine daily projects and activities of department employees; ensure daily tasks and assignments are accomplished correctly and in a timely manner.
• In partnership with the Guest Services Team Leader effectively manages department operations to achieve labor goals and general expense budgets.
• Writes Front End work schedule as assigned; effectively allocates labor to accomplish operational goals, best service customers, and achieve labor budget.
• Adheres to all food safety and sanitation requirements. Consistently demonstrates knowledge of HACCP and Department of Health provisions, shares knowledge with team members for the purpose of training.
• Ensures operating conditions, merchandising standards, cleanliness, and safety standards are maintained throughout the entire store.
• Adheres to an established supply budget; obtains spending approval from the Store Director team and/or Guest Services Team Leader for expenses outside of normal parameters.
• Adheres to company guidelines regarding prevention of internal and external loss, including risk management, accident prevention/safety awareness, and loss prevention.
• Participates in Front End staff meetings and store staff meetings as required.
• Uses work-related equipment correctly under manufacturer guidelines.

Skills

Customer service

Supervisory experience

Cash handling

Time management

Leadership

Food safety knowledge

Merchandising

Interpersonal communication

Job description

Metropolitan Market in Kirkland, WA is seeking a Guest Services Lead to drive exceptional guest experiences and lead Front End operations. You will promote legendary customer service, ensure food safety, and help manage labor and expenses in partnership with the Guest Services Team Leader.

You will train Front End staff, improve service standards, and step in for leadership in their absence. This role requires strong leadership and a passion for quality in a union environment.