Guest Experience Manager: Training, Front End & Coaching

KJ's Market; Augusta (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

100% Company Funded Pension

401K

Job summary

Kj’s Market is seeking a Guest Service Leader to oversee front-end operations and deliver outstanding customer service. You will train hosts, manage onboarding, and drive continuous improvement in training programs while coordinating with store management.

Role emphasizes leadership, scheduling within labor guidelines, and maintaining accurate training records. Strong communication and retail know‑how are essential for success in a fast-paced grocery environment.

Qualifications

• Strong communication and partnering skills required.
• Knowledge of operations within a retail environment essential.
• Willingness to learn multiple tasks and technical requirements.
• Understanding of differentiated learning principles beneficial.
• Leadership experience with direct reports expected.
• Ability to read and understand information and direction.
• Ability to work well with others in a team.
• Ability to lift 25 lbs occasionally and 15 lbs constantly.
• Must be at least 18 years old.
• Ability to stand for extended periods.
• Strong math skills and ability to use calculators.
• Comfort with using computers and basic software.
• Knowledge of Front End operations.
• Ability to work shifts during peak times (e.g., 10-7) at least 3-4 days per week.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service focused on show.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement-based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department and identify gaps; partner with store management to address them.
• Manage training activities (OJT, online) and coordinate with management to support organizational effectiveness.
• Manage hiring processes including sourcing and candidate management with store leadership.
• Complete, review, and maintain all training documentation (OJT, new hires, performance).
• Coordinate with Store Manager to write schedules ensuring desired guest service within labor guidelines.
• Process guest orders and perform cashier or guest service desk duties as needed.
• Perform guest service desk functions when required.
• Ensure daily cash counts and bank deposits are accurate per policy.
• Monitor and enforce Front End policies related to Asset Protection and Shrink Control.
• Ensure security of office and store funds.
• Maintain supplies needed for Front End per budget.

Skills

Strong communication

Retail operations

Differentiated learning

Leadership

Reading & direction

Teamwork

Lifting 25 lbs

Age 18+

Standing for long periods

Math skills

Computers

Front End operations

Shift work (10-7)

Job description

Kj’s Market is seeking a Guest Service Leader to oversee front-end operations and deliver outstanding customer service. You will train hosts, manage onboarding, and drive continuous improvement in training programs while coordinating with store management.

Role emphasizes leadership, scheduling within labor guidelines, and maintaining accurate training records. Strong communication and retail know‑how are essential for success in a fast-paced grocery environment.