Guest Experience Leader - Front-End Operations

Metropolitan Market; Mercer Island (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

Metropolitan Market on Mercer Island seeks a Front-End Leader to supervise customer service, cash handling, and store operations. You will mentor staff, train front-end team members, and ensure high standards of service and safety in a welcoming environment.

Ideal candidates have supervisory and checker experience, deep knowledge of grocery operations, and a proven ability to develop personnel while driving sales and guest satisfaction.

Qualifications

• Two years supervisory experience preferred.
• One year checker experience required with excellent checking skills.
• Comprehensive knowledge of grocery store operations.
• Strong leadership and delegation skills.
• Exceptional customer service and communication abilities.
• Proven history of personnel development and team coaching.

Responsibilities

• Lead front-end operations including customer service and cash handling.
• Oversee store operations in absence of Guest Services Team Leader and Store Director.
• Ensures health, safety and sanitation guidelines are followed.
• Coordinate front-end staffing and attendance tracking.
• Communicate effectively with other departments.

Skills

Supervisory experience

Checker experience

Grocery operations

Leadership

Customer service

Time management

Job description

Metropolitan Market on Mercer Island seeks a Front-End Leader to supervise customer service, cash handling, and store operations. You will mentor staff, train front-end team members, and ensure high standards of service and safety in a welcoming environment.

Ideal candidates have supervisory and checker experience, deep knowledge of grocery operations, and a proven ability to develop personnel while driving sales and guest satisfaction.