Guest Services Lead — Elevate Front‑End Experience

Metropolitan Market; Seattle (WA); On-site; USD 25,000 - 39,000; Full time

Job summary

Metropolitan Market is seeking a front-end leader to oversee customer service, cash handling, store operations and staff development. You will guide the front-end team to deliver a welcoming, service-driven experience while maintaining high quality standards.

You will supervise front-end operations, coordinate staffing, ensure health and safety guidelines, and drive promotions and product knowledge to boost sales.

Qualifications

• Minimum two years supervisory experience preferred.
• Minimum one year Checker experience required; excellent checking skills necessary.
• Superior customer service skills essential.
• Comprehensive knowledge of grocery store operations.
• Strong leadership abilities.
• Good judgment and decision-making.
• Proven history as a team leader and mentor.

Responsibilities

• Maintains high-quality standards in customer service, cash handling and store operations.
• Oversees store operations and maintains standards in absence of leadership.
• Ensures health, safety and sanitation guidelines are followed.
• Coordinates front-end staffing and tracks attendance.
• Ensures effective communication between front-end and other departments.
• Oversees cash handling procedures and tills.
• Leads product promotions and focuses to increase sales.
• Provides outstanding service and communicates product information to guests.
• Trains Front End Team Members and provides feedback.
• Prevents internal and external loss.
• Performs duties of a Journey person Checker.
• Demonstrates dependability and flexibility; meets attendance requirements.
• Performs other duties as assigned.

Skills

Supervisory exp

Checker exp

Leadership

Customer service

Communication

Time management

Organization

Sales focus

Problem solving

Delegation

Team leadership

Flexibility

Job description

Metropolitan Market is seeking a front-end leader to oversee customer service, cash handling, store operations and staff development. You will guide the front-end team to deliver a welcoming, service-driven experience while maintaining high quality standards.

You will supervise front-end operations, coordinate staffing, ensure health and safety guidelines, and drive promotions and product knowledge to boost sales.