Store Team Leader - Elevate Guest Experience & Ops

Metropolitan Market; Gig Harbor (WA); On-site; USD 60,000 - 85,000; Full time

Job summary

Metropolitan Market in Gig Harbor seeks a Store Team Leader to drive legendary guest service and strong store conditions. You will lead operations, guide team behaviors, and foster a culture of honesty and trust, with a focus on safety and daily priorities.

This role requires a track record of high-volume retail leadership, coaching, and collaboration across departments to deliver an outstanding guest experience every day.

Qualifications

• Minimum one year of successful experience as a key leader in a high-volume, guest service-driven retail food environment.
• At least 1 year of skilled performance as a department or total store leader in a high-volume, guest-service-driven retail food environment is strongly preferred for externally hired team members.
• Successful experience as a Metropolitan Market Department Team Leader is required for career pathing of internal team members.

Responsibilities

• Responsible for total store leadership, ensuring store operations and standards are maintained in the absence of the Store Director Team.
• Ensures team members in all departments uphold the highest level of guest service and productivity. Guides team member behaviors through positive influence and direct coaching to ensure alignment with company standards.
• Role models company Mission Statement and Guiding Principles, providing a work environment based on honesty, integrity, and trust.
• Champions a culture of positivity and collaboration, working with team members in all departments to deliver an outstanding guest experience.
• Actively and continuously assesses retail sales floor conditions compared to company standards for product presentation, quality and freshness. Empowers team members to react to changes in daily business needs by reestablishing priorities and reallocation of resources.
• Skillfully delegates and proactively follows-up with team members to ensure that priorities are appropriately managed, and tasks are completed efficiently.
• Ensures operating conditions, merchandising standards, cleanliness, and safety standards are maintained throughout the entire store.
• Partners with Department Team Leaders and team members to ensure all responsibilities related to beginning and end of business day procedures are fully executed across all departments.
• Responsible for maintaining a culture of safety, ensuring all team members practice safe workplace behaviors. Equips team members with necessary tools and training to work safely and immediately coaches unsafe behaviors in all Departments.

Skills

Guest service

Leadership

Coaching

MS Office Suite

Team collaboration

Problem solving

Tools

MS Office Suite

Job description

Metropolitan Market in Gig Harbor seeks a Store Team Leader to drive legendary guest service and strong store conditions. You will lead operations, guide team behaviors, and foster a culture of honesty and trust, with a focus on safety and daily priorities.

This role requires a track record of high-volume retail leadership, coaching, and collaboration across departments to deliver an outstanding guest experience every day.