Front-End Guest Experience Specialist

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Dublin (CA); On-site; USD 23,000 - 28,000; Part time

Job summary

PGA TOUR Superstore is seeking a Customer Service Associate to engage Customers in the Cashier Area and Club Desk, processing returns, exchanges, gift cards, and promotions while maintaining a clean, organized front-end area. The Associate will handle payments securely, offer product information, and stay updated on promotions to deliver a best-in-class Customer experience.

By providing world-class service and fostering lasting Customer relationships, this role helps drive sales and a positive

Qualifications

• Strong listening and interpersonal communication skills, with the ability to communicate cross-functionally.
• Basic computer skills and familiarity with Microsoft Office Suite.

Responsibilities

• Engage with every Customer and provide world-class service in the Front-End areas (Cashier Area, Club Desk).
• Process returns, exchanges, gift cards, and promotions accurately.
• Assist in keeping Front-End areas merchandised and presentable to drive sales.
• Ensure all transactions are processed securely and in line with SOPs.
• Provide product information and direct Customers to appropriate store areas or team members.

Skills

Communication

Computer skills

Organization

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore is seeking a Customer Service Associate to engage Customers in the Cashier Area and Club Desk, processing returns, exchanges, gift cards, and promotions while maintaining a clean, organized front-end area. The Associate will handle payments securely, offer product information, and stay updated on promotions to deliver a best-in-class Customer experience.

By providing world-class service and fostering lasting Customer relationships, this role helps drive sales and a positive