Front-End Guest Experience Lead

The Fresh Market Inc; Savannah (GA); In loco; USD 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Team member discount up to 40%

Early Earn Wage Access

401K with company match

Medical, Dental, Vision, Life

Descrizione del lavoro

The Fresh Market Inc is seeking a Guest Service Specialist to lead front-end operations with a focus on hospitality and guest satisfaction in our Savannah store. You will manage guest flow, educate customers on products and services, and ensure cash office controls are followed to protect assets.

This role emphasizes teamwork, efficiency, and a commitment to excellence, with opportunities to impact daily store performance and guest impressions.

Competenze

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Mansioni

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Conoscenze

Attention to detail

Multitasking

Customer service

Formazione

High school diploma or equivalent

Strumenti

Electronic shelf label systems

Inventory management technology

AI-enabled retail tools

Descrizione del lavoro

The Fresh Market Inc is seeking a Guest Service Specialist to lead front-end operations with a focus on hospitality and guest satisfaction in our Savannah store. You will manage guest flow, educate customers on products and services, and ensure cash office controls are followed to protect assets.

This role emphasizes teamwork, efficiency, and a commitment to excellence, with opportunities to impact daily store performance and guest impressions.