Front-End Experience Leader

Burlington Stores, Inc.; Holly Springs (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Burlington Stores, Inc. in North Carolina is seeking a Full-Time Customer Experience Lead to drive front-end operations and lead store associates.

You’ll model Burlington’s customer-first mindset, ensuring organized stock areas, smooth checkout flow, and proactive problem-solving on the shop floor. This hands-on leadership role partners with store leadership to keep daily operations running smoothly, while coaching teams to deliver fast, friendly service and maintain strong merchandising

Qualifications

• Must have a customer service mindset and passion for helping others.
• Ability to lead, coach and motivate associates in a fast-paced store.
• Strong communication and problem-solving skills.
• Able to stay organized and adjust priorities quickly.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts and adjust priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Resolve customer concerns and escalate issues when needed.
• Maintain workloads, recovery, and merchandising standards.
• Perform opening and/or closing duties as assigned.
• Assist with scheduling front-end coverage and breaks.
• Troubleshoot routine register or transaction issues to minimize disruptions.
• Partner with store leadership to address service or execution opportunities.
• Assist with merchandise flow and maintain stock areas.
• Reinforce company policies, safety standards, and procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Job description

Burlington Stores, Inc. in North Carolina is seeking a Full-Time Customer Experience Lead to drive front-end operations and lead store associates.

You’ll model Burlington’s customer-first mindset, ensuring organized stock areas, smooth checkout flow, and proactive problem-solving on the shop floor. This hands-on leadership role partners with store leadership to keep daily operations running smoothly, while coaching teams to deliver fast, friendly service and maintain strong merchandising