Front-End Customer Experience Lead

Burlington Stores, Inc.; Ceres (CA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off / holidays / sick time

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and support front-end operations.

You’ll lead, coach, and coordinate associates during your shift, and work with store leadership to keep the sales floor organized and ready to serve customers. The role requires flexibility to work nights, weekends, and holidays, with competitive base pay of $17.90 per hour in our Ceres store, and benefits including associate discount, medical

Qualifications

• 1+ years retail experience preferred (off-price, big box, or specialty).
• Customer-focused service mindset and ability to lead by example.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalated issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service mindset

Leadership & coaching

Communication skills

Problem solving

Organizational skills

Team collaboration

Flexibility schedule

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and support front-end operations.

You’ll lead, coach, and coordinate associates during your shift, and work with store leadership to keep the sales floor organized and ready to serve customers. The role requires flexibility to work nights, weekends, and holidays, with competitive base pay of $17.90 per hour in our Ceres store, and benefits including associate discount, medical