Front End Dept Manager, Customer Experience & Growth

Milwaukee Succeeds; City of Pewaukee (WI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Weekly pay

Medical/Dental/Vision/401K (leaders)

3 Weeks Paid Time Off (leaders)

Tuition assistance

Child and Adult Care Assistance

Team Member Discount

More benefits

Job summary

Meijer in Sussex, WI is seeking a Customer Service/Front End Dept Manager to lead the store’s front-end operations and drive engagement, recognition and coaching among team members. The role emphasizes delivering excellent customer service while managing staffing, budgets and store performance.

Responsibilities include talent development, performance management, and process improvements to align with corporate plans, ensuring safety and compliance, and fostering a diverse, inclusive culture.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• A passion to provide industry leading service.
• Demonstrated ability to communicate with team members to provide clear direction.
• Demonstrated ability to analyze financial and statistical information for informed decisions.
• Commitment to safe working practices and an inclusive environment.

Responsibilities

• Engage with team members to ensure onboarding, training and development.
• Identify talent and build a diversified talent pipeline for staff and leadership roles.
• Conduct candid discussions to uphold Meijer standards and growth opportunities.
• Oversee area operations and financial results, manage budget line items in P&L.
• Drive safety, compliance, and store condition management.
• Ensure guidance and training needs are assigned to team leaders and members.

Skills

Customer service

Leadership

Communication

Financial analysis

Strategic thinking

Education

Bachelor's degree or equivalent experience

Job description

Meijer in Sussex, WI is seeking a Customer Service/Front End Dept Manager to lead the store’s front-end operations and drive engagement, recognition and coaching among team members. The role emphasizes delivering excellent customer service while managing staffing, budgets and store performance.

Responsibilities include talent development, performance management, and process improvements to align with corporate plans, ensuring safety and compliance, and fostering a diverse, inclusive culture.