Front End Customer Service Manager — Leadership & Growth

Meijer; Village of Pewaukee (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Career growth opportunities

Job summary

Meijer is seeking a Customer Service/Front End Dept Manager for the Sussex, WI store to lead frontline teams and deliver exceptional customer service. The role focuses on onboarding, coaching, and developing team members to execute store plans.

You will manage staffing needs, performance discussions, and operational execution, driving safety and financial results while upholding Meijer's culture and standards.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• A passion to provide industry leading service.
• Demonstrated ability to communicate with team members clearly and give direction.
• Ability to analyze financial and statistical information to inform decisions.
• Ability to lead a safety-conscious organization.

Responsibilities

• Engages with team members to ensure onboarding, training and development, and coaching for success.
• Identifies talent and supports staffing and leadership pipelines.
• Conducts candid discussions to uphold Meijer standards and growth.
• Oversees area operations and financial results, managing budget items in the P&L.
• Drives safety, compliance, and store condition management; follows procedures.
• Directs Team Leaders and Leads in daily work assignments and training needs.
• Performs other duties as assigned.

Skills

Leadership experience

Communication

Coaching and development

Team engagement

Education

Bachelor's degree or equivalent experience

Job description

Meijer is seeking a Customer Service/Front End Dept Manager for the Sussex, WI store to lead frontline teams and deliver exceptional customer service. The role focuses on onboarding, coaching, and developing team members to execute store plans.

You will manage staffing needs, performance discussions, and operational execution, driving safety and financial results while upholding Meijer's culture and standards.