Customer Service Front End Lead - Store Ops & People Growth

Meijer Inc.; Michigan; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Weekly pay

Medical/Dental/Vision/401K

Paid Time Off

Tuition Reimbursement

Team Member Discount

Job summary

Meijer Inc. in Canton, MI is seeking a Customer Service/Front End Dept Manager to lead the front-end team and ensure exceptional customer service. You will oversee staffing, training, coaching and performance management to build a strong, diverse team.

You’ll drive store operations, budgeting, safety, scheduling and productivity while implementing process improvements and upholding Meijer's standards. This role emphasizes servant leadership, good communication and a focus on customer experience.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.

Responsibilities

• Engages with team members to onboard, train and coach for success.
• Identifies talent and supports staffing and leadership pipelines.
• Oversees area operations, budgeting and P&L responsibilities.
• Drives safety, scheduling, productivity and compliance storewide.

Skills

Leadership

Communication

Financial analysis

People management

Education

Bachelor’s degree or equivalent experience

Job description

Meijer Inc. in Canton, MI is seeking a Customer Service/Front End Dept Manager to lead the front-end team and ensure exceptional customer service. You will oversee staffing, training, coaching and performance management to build a strong, diverse team.

You’ll drive store operations, budgeting, safety, scheduling and productivity while implementing process improvements and upholding Meijer's standards. This role emphasizes servant leadership, good communication and a focus on customer experience.