Front End Dept Leader & Customer Experience Coach

Meijer Inc.; West Lafayette (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Medical/Dental/Vision/401K

Paid time off

Tuition reimbursement

Child and adult care assistance

Job summary

Meijer in West Lafayette, IN seeks an exceptional Customer Service/Front End Dept Manager to lead the store's front-end operations and customer experience.

You will coach team members, manage scheduling and staffing, monitor metrics, and drive process improvements while upholding Meijer's values and safety standards. This leadership role offers opportunities for career growth, competitive benefits, and weekly pay as part of a large Midwest retailer.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• A passion to provide industry leading service.
• Demonstrated ability to communicate with team members to provide clear and precise direction.
• Demonstrated ability to analyze financial and statistical information to make informed decisions.
• Demonstrates proactive/creative thinking and applies it to the business.
• Understanding of seasonal and diverse merchandising to meet customer needs and gain market share.
• Strong business acumen and innovative mindset to set industry standards.
• Commitment to fostering an inclusive environment for all team members and vendors.

Responsibilities

• Engages with team members to ensure onboarding, training, development, coaching and feedback for success.
• Identifies talent and supports staffing and leadership pipeline strategies.
• Conducts candid discussions to uphold Meijer standards and promote internal growth.
• Oversees area operations and financial results, driving budgeted P&L performance and productivity.
• Drives safety and compliance, plus store condition management and policy adherence.
• Ensures guidance from Team Leaders and Leads for daily work assignments and training needs.

Skills

Leadership experience

Communication

Financial analysis

Customer service

Merchandising

Strategic thinking

People development

Safety/compliance

Inclusive culture

Problem solving

Business acumen

Education

Bachelor’s degree or equivalent experience

Job description

Meijer in West Lafayette, IN seeks an exceptional Customer Service/Front End Dept Manager to lead the store's front-end operations and customer experience.

You will coach team members, manage scheduling and staffing, monitor metrics, and drive process improvements while upholding Meijer's values and safety standards. This leadership role offers opportunities for career growth, competitive benefits, and weekly pay as part of a large Midwest retailer.