Customer Experience Lead & Team Coach

Meijer Inc.; Lafayette (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

career growth opportunities

Job summary

Meijer Inc. in West Lafayette, IN is seeking a Service Lead to guide operations and deliver an outstanding shopping experience. You will direct day-to-day tasks, coordinate team activities, and model the Meijer standard of service.

The role emphasizes coaching peers, managing schedules, ensuring product freshness, safety compliance, and maintaining a welcoming environment that reflects our inclusive culture. This is a full-time position offering weekly pay and growth opportunities.

Qualifications

• Passion for customer service with engagement and approachability.
• Excellent verbal and written communication skills.
• Retail or customer service experience preferred.
• Ability to mentor and coach team members to meet sales goals.
• Experience writing schedules and managing daily tasks.

Responsibilities

• Engage peers to deliver exceptional shopping experiences.
• Communicate and assign daily work tasks to team members.
• Mentor and coach staff to exceed service and sales goals.
• Assist in training and cross-training high-potential talent.
• Support department scheduling to optimize engagement and profitability.
• Ensure product freshness and compliance with safety standards.
• Operate register and cash handling when needed.

Skills

Customer service

Verbal and written communication

Team leadership

Scheduling

Influence peers

Job description

Meijer Inc. in West Lafayette, IN is seeking a Service Lead to guide operations and deliver an outstanding shopping experience. You will direct day-to-day tasks, coordinate team activities, and model the Meijer standard of service.

The role emphasizes coaching peers, managing schedules, ensuring product freshness, safety compliance, and maintaining a welcoming environment that reflects our inclusive culture. This is a full-time position offering weekly pay and growth opportunities.