Front-End Department Leader | Customer Experience & Ops

Kroger; Saint Clair Shores (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Kroger in Saint Clair Shores, MI is seeking a Front-end Supervisor to lead front-end operations, deliver outstanding customer service, and support store management in budgeting, scheduling, and ensuring strong cash controls.

The role requires strong communication, ability to work in a fast-paced environment, and a commitment to Kroger’s values of respect, integrity, and safety. Prior retail or customer service experience is preferred.

Qualifications

• Effective communication skills
• Ability to handle stressful situations
• Knowledge of basic math (counting, addition, and subtraction)
• Retail or Customer Service experience

Responsibilities

• Promote trust and respect among associates.
• Create an environment that welcomes customers and answers questions about products in the store.
• Gain knowledge of products and respond to questions with recommendations.
• Assist with monitoring and control supply expenses for the department.
• Assist with managing cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist management in preparing the department budget, profit and loss reviews, and take action on financial reports.
• Assist with creating and executing budgets and labor scheduling with store management.
• Assist in developing and implementing department action plans to achieve results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with ads and promotions.
• Adhere to food safety regulations and guidelines and maintain temperature logs.
• Reinforce safety programs and report unsafe conditions.
• Provide preventive maintenance by inspecting equipment and notifying management.
• Report safety risks or illegal activity.
• Follow local, state, and federal laws and company guidelines.
• Ability to work in a high-paced environment and manage conflict professionally.
• Maintain honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodation.

Skills

Effective communication

Handling stress

Math proficiency

Retail or customer service experience

Education

High school diploma or equivalent

Job description

Kroger in Saint Clair Shores, MI is seeking a Front-end Supervisor to lead front-end operations, deliver outstanding customer service, and support store management in budgeting, scheduling, and ensuring strong cash controls.

The role requires strong communication, ability to work in a fast-paced environment, and a commitment to Kroger’s values of respect, integrity, and safety. Prior retail or customer service experience is preferred.