Front-End Department Lead — Customer Experience

Kroger; Anna (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Kroger in Anna, Texas is seeking a Front-end Supervisor to deliver outstanding customer service, maintain a safe and clean store environment, and support the department manager in achieving sales and profit goals.

You will supervise front-end activities, assist with daily operations, monitor quality standards, and help implement budgets and labor scheduling with store management.

The role emphasizes teamwork, respect, integrity and safety while upholding local laws and company policies.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, adding, subtracting).
• Retail or customer service experience.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome, important and appreciated by answering questions about products sold in-store.
• Gain and maintain knowledge of products to respond to questions and make suggestions.
• Assist with monitoring and control of supply expenses for the department.
• Assist with managing cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take action on financial reports.
• Assist with creating and executing budgets and labor scheduling with store management.
• Assist in developing and implementing department action plans to achieve results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with ads and promotions.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Reinforce safety programs and report unsafe conditions.
• Practice preventive maintenance by inspecting equipment and reporting needed repairs.
• Notify management of customer or employee accidents.
• Report safety risks or illegal activity, including robbery or fraud.
• Adhere to local, state and federal laws and company policies.
• Must be able to perform essential functions with or without accommodation.

Skills

Stress management

Communication skills

Basic math

Retail experience

Education

High school diploma or equivalent

Job description

Kroger in Anna, Texas is seeking a Front-end Supervisor to deliver outstanding customer service, maintain a safe and clean store environment, and support the department manager in achieving sales and profit goals.

You will supervise front-end activities, assist with daily operations, monitor quality standards, and help implement budgets and labor scheduling with store management.

The role emphasizes teamwork, respect, integrity and safety while upholding local laws and company policies.