Front-End CX Leader & Trainer

The TJX Companies, Inc.; Windham (ME); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Employee assistance program (EAP)

Bereavement leave

401(k) contributions for associates

Discounts (child care & cell phone)

Credit union

Job summary

Marshalls at The TJX Companies, Inc. seeks a dynamic leader to promote an excellent customer experience and manage front-of-store operations.

You will supervise Associates, train staff on front-end principles, and coordinate POS coverage and breaks while maintaining a clean, organized store. Ideal candidates have 1 year of retail experience and at least 6 months of leadership experience, with strong communication and teamwork skills.

Qualifications

• 1 year retail experience
• 6 months of leadership experience
• Strong communication and organizational skills
• Able to train others

Responsibilities

• Promote an excellent customer experience
• Oversee front-of-store associates and POS coverage
• Train and mentor associates on front-end principles
• Promote loyalty programs and handle customer concerns
• Ensure tasks align with store plan and priorities
• Maintain safety, store policies, and labor law compliance
• Communicate priorities to management and staff
• Support training and development of Associates

Skills

Strong communication skills

Organizational skills

Team player

Leadership experience

Job description

Marshalls at The TJX Companies, Inc. seeks a dynamic leader to promote an excellent customer experience and manage front-of-store operations.

You will supervise Associates, train staff on front-end principles, and coordinate POS coverage and breaks while maintaining a clean, organized store. Ideal candidates have 1 year of retail experience and at least 6 months of leadership experience, with strong communication and teamwork skills.