Front End Customer Service Supervisor

Hannaford Supermarkets; Delmar (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Hannaford Supermarkets in Delmar, NY is seeking a Front End Lead to supervise cashier and service desk operations while ensuring accurate transactions and excellent customer service.

You will train associates, monitor labor and productivity, and enforce sanitation and safety standards, collaborating across departments to maintain smooth front-end operations and consistent customer experiences in a fast-paced retail environment.

Qualifications

• High school graduate or equivalent preferred.
• Strong understanding of store operations and merchandising.
• Excellent communication and customer service skills.
• Ability to lead and manage a team.
• Willingness to learn multiple tasks.
• Must meet minimum age requirements.

Responsibilities

• Train department associates using certified trainers.
• Maintain communication across department, store, and organization.
• Ensure sanitation, safety, and food safety standards.
• Adhere to company policies and safety standards.
• Communicate equipment repair needs and keep area safe.
• Oversee cashier, front end, and bookkeeper functions as needed.
• Assist with scheduling, labor and productivity reports.
• Perform cashier and/or bagging tasks as needed.

Skills

Customer service

Leadership

Interpersonal skills

Organizational skills

Problem solving

Multi-tasking

Education

High school diploma

Tools

Cash register systems

Scanner

Job description

Hannaford Supermarkets in Delmar, NY is seeking a Front End Lead to supervise cashier and service desk operations while ensuring accurate transactions and excellent customer service.

You will train associates, monitor labor and productivity, and enforce sanitation and safety standards, collaborating across departments to maintain smooth front-end operations and consistent customer experiences in a fast-paced retail environment.