Customer Service Front End Lead

Hannaford Supermarkets; Latham (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Hannaford Supermarkets in Latham, NY, seeks a Front End Supervisor to ensure smooth daily operations of the Front End/Customer Service area. You will train associates, monitor safety and sanitation, coordinate cash handling, and maintain high standards of service and efficiency.

You’ll manage scheduling, performance observations, and collaborate with managers to meet store objectives. Leadership, communication, and policy adherence are essential.

Qualifications

• High school diploma or equivalent required; strong customer service skills preferred.
• Solid understanding of store operations and merchandising techniques.
• Excellent communication and interpersonal abilities.
• Proven leadership potential with ability to manage a team.
• Good problem solving and organizational skills.

Responsibilities

• Train department associates through certified trainers and ensure frontline readiness.
• Maintain communication across department, store, and organization using approved channels.
• Ensure compliance with sanitation, safety, and food safety standards.
• Oversee cash handling, transactions, and customer service at the front end.
• Assist in scheduling, performance observations, and special projects.

Skills

Store operations

Customer service

Team leadership

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Hannaford Supermarkets in Latham, NY, seeks a Front End Supervisor to ensure smooth daily operations of the Front End/Customer Service area. You will train associates, monitor safety and sanitation, coordinate cash handling, and maintain high standards of service and efficiency.

You’ll manage scheduling, performance observations, and collaborate with managers to meet store objectives. Leadership, communication, and policy adherence are essential.