Front-End Service Leader: Elevate Customer Experience

Hannaford; Town of Queensbury (NY); On-site; USD 24,000 - 36,000; Full time

Job summary

Hannaford Supermarkets in Queensbury, NY is seeking a Front End Associate to support cashier and service desk operations. You will handle transactions, assist customers, and help maintain a clean, organized checkout area in a dynamic retail environment.

Responsibilities include cashier duties, service desk tasks, and occasional bookkeeping support. The role requires strong customer service, reliability, and the ability to learn multiple tasks quickly in a store setting.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions (18 years of age).
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

Responsibilities

• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
• Assist in special projects and perform other functions as assigned by supervision.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed.
• Observe security standards by staying alert and being aware of customers' actions and behavior.
• Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
• Frequently, perform cashier and/or bagging functions
• Frequently, perform service desk/kiosk and if trained, bookkeeper functions
• Perform all other duties as assigned.

Skills

Communication

Customer service

Cashier duties

Service desk/kiosk

Job description

Hannaford Supermarkets in Queensbury, NY is seeking a Front End Associate to support cashier and service desk operations. You will handle transactions, assist customers, and help maintain a clean, organized checkout area in a dynamic retail environment.

Responsibilities include cashier duties, service desk tasks, and occasional bookkeeping support. The role requires strong customer service, reliability, and the ability to learn multiple tasks quickly in a store setting.