Front End Supervisor - Customer Service & Ops Lead

Hannaford; Manchester (NH); Hybrid; USD 26,000 - 38,000; Full time

Job summary

Hannaford Supermarkets in Manchester, NH is seeking a Front End Supervisor to lead daily front-end operations, ensuring accurate transactions and top-notch customer service in a fast-paced store.

You will train associates, manage scheduling, monitor cash controls, and partner with store leadership to uphold safety and quality standards. Strong communication and leadership are essential for success.

Qualifications

• High school diploma or equivalent preferred.
• Strong understanding of store operations and merchandising techniques preferred.
• Effective communication, customer service, and selling skills.

Responsibilities

• Ensure department associates are properly trained by certified trainers.
• Maintain communication within the department, store, and organization.
• Observe and ensure compliance with sanitation, safety, and food safety standards.
• Follow company policies and safety standards.
• Communicate needed equipment repairs or maintenance; keep work area safe.
• Handle all sales transactions and media per policy and legal requirements.
• Supervise front end operations for cleanliness, customer service, and accurate transactions.
• Secure cash drawers and protect company assets.
• Understand labor and productivity reports, scheduling, and ordering.
• Assist in performance appraisals and service observations.
• Maintain a neat personal appearance and follow dress code.
• Perform cashier and bagging functions as needed.
• Assist in special projects and other tasks as assigned by supervisor.

Skills

Customer service

Communication

Team leadership

Store operations

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

Hannaford Supermarkets in Manchester, NH is seeking a Front End Supervisor to lead daily front-end operations, ensuring accurate transactions and top-notch customer service in a fast-paced store.

You will train associates, manage scheduling, monitor cash controls, and partner with store leadership to uphold safety and quality standards. Strong communication and leadership are essential for success.