Front End Supervisor – Customer Service Leader

Hannaford Supermarkets; Village of Ballston Spa (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Hannaford Supermarkets in Ballston Spa, NY is seeking a Front End Operations role to oversee cashier, service desk, and front-end activities. Responsibilities include training staff, maintaining communication across departments, and ensuring compliance with sanitation, safety, and company policies.

The role requires strong customer service and leadership skills, with focus on process efficiency, scheduling, and payroll-related tasks.

Qualifications

• High school graduate or equivalent preferred.
• Strong understanding of store operations and merchandising techniques preferred.
• Effective communication, customer service, and selling skills.
• Must have effective interpersonal and organizational skills. Desire and ability to lead and manage a team.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Strong problem solving skills.
• Must meet minimum age requirements.

Responsibilities

• Ensure department associates are properly trained by certified trainers.
• Maintain solid communication in the department, the store, and throughout the organization through the utilization of the Cash Office/Front End Communication Board and Task Management.
• Observe and ensure compliance with company sanitation, safety, and food safety standards.
• Observe and follow all company policies and established procedures. Support and comply with all company safety standards.
• Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Ensure that all of the various types of sales transactions and media accepted by the store are handled in strict accordance with established company policies and procedures including full compliance with any legal requirements.
• Supervise the effective operation of the office/service desk/kiosk/front end/bottle room (if applicable) to include cleanliness, customer service, and accurate transactions.
• Secure office and front-end cash drawers at all times when leaving it unattended; protect company assets at all times.
• Have a total understanding of labor and productivity reports, scheduling, and ordering.
• Follow all Front End department standard practices to ensure efficient operations.
• Assist in conducting performance appraisals and service observations in accordance with company standards.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Perform cashier and/or bagging functions, as needed.
• Perform service desk/kiosk and bookkeeper associate functions, as needed.
• Assist in special projects and perform other functions as assigned by supervisor.

Skills

Customer service

Communication skills

Leadership

Team management

Problem solving

Multitasking

Interpersonal skills

Education

High school diploma

Tools

Cash register

Lottery machine

Scanner

POS system

Job description

Hannaford Supermarkets in Ballston Spa, NY is seeking a Front End Operations role to oversee cashier, service desk, and front-end activities. Responsibilities include training staff, maintaining communication across departments, and ensuring compliance with sanitation, safety, and company policies.

The role requires strong customer service and leadership skills, with focus on process efficiency, scheduling, and payroll-related tasks.