Front End Supervisor: Customer Service

Hannaford Supermarkets; Wynantskill (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Hannaford Supermarkets in Wynantskill, NY is seeking a Front End position focused on staff training, customer service, and efficient store operations. You will help supervise the front end, ensure accurate transactions, and maintain safety and cleanliness standards across the department.

The role emphasizes leadership, effective communication, and the ability to manage multiple tasks while delivering excellent service to shoppers and supporting store goals.

Qualifications

• High school diploma preferred.
• Strong understanding of store operations and merchandising.
• Effective communication and selling skills.
• Desire and ability to lead and manage a team.
• Willingness to learn multiple tasks and technical requirements.

Responsibilities

• Train department associates with certified trainers.
• Maintain communication across department, store, and organization.
• Ensure compliance with sanitation and safety standards.
• Follow company policies and safety standards.
• Report equipment repairs and keep work area safe.
• Manage various sales transactions per policy.
• Supervise front end operations for customer service and accuracy.
• Secure cash drawers when unattended; protect assets.
• Understand labor and productivity reports, scheduling, and ordering.
• Assist in performance appraisals and observations.
• Maintain neat personal appearance per policy.
• Perform cashier and/or bagging functions as needed.
• Assist with special projects and other duties as assigned.

Skills

Customer service

Communication

Leadership

Teamwork

Education

High school diploma

Job description

Hannaford Supermarkets in Wynantskill, NY is seeking a Front End position focused on staff training, customer service, and efficient store operations. You will help supervise the front end, ensure accurate transactions, and maintain safety and cleanliness standards across the department.

The role emphasizes leadership, effective communication, and the ability to manage multiple tasks while delivering excellent service to shoppers and supporting store goals.