Front End Customer Service Manager — Lead & Grow Team

Meijer; Northville (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a Customer Service/Front End Dept Manager at the Northville, MI store. You will lead team engagement, coaching, and performance management while ensuring customer service excellence and smooth front-end operations.

You will oversee staffing, scheduling and financial outcomes, drive process improvements, and uphold Meijer culture. The role emphasizes leadership development and inclusive teamwork across store operations.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• A passion to provide industry leading service.
• Demonstrated ability to communicate with team members with clear direction.

Responsibilities

• Engages with team members to ensure onboarding, training and development with coaching and feedback.
• Identify talent and engage in career discussions to support staffing and leadership pipelines.
• Conduct candid discussions to uphold Meijer standards and growth opportunities.
• Own area operations and financial results by executing plans to maximize sales and productivity.
• Drive safety, compliance, and store condition management; follow procedures.
• Guide Team Leaders and Leads in assigning daily work and training needs.
• Perform other duties as assigned as part of the role.

Skills

Retail leadership

Customer service

Team coaching

Budgeting

Financial analysis

Education

Bachelor's degree

Job description

Meijer is seeking a Customer Service/Front End Dept Manager at the Northville, MI store. You will lead team engagement, coaching, and performance management while ensuring customer service excellence and smooth front-end operations.

You will oversee staffing, scheduling and financial outcomes, drive process improvements, and uphold Meijer culture. The role emphasizes leadership development and inclusive teamwork across store operations.