Front End Supervisor & Customer Service Lead (PT)

Redner's Markets; Allentown (Lehigh County); On-site; USD 34,000 - 52,000; Full time

Job summary

Redner's Markets front end supervision role focuses on delivering high standards of customer service. You will supervise and direct front end personnel and activities, and prepare effective work schedules to minimize customer inconvenience.

The position requires enforcing policies, delegating to cashiers, and conducting training for new and existing associates. You will also help customers with returns, price checks, and overcharges while greeting shoppers and maintaining front-end housekeeping.

Qualifications

• Front-end supervisor experience preferred.
• Strong oral and written communication.
• Able to stand for most of the shift.
• Auditing and mathematics skills.
• Knowledge of child labor laws for under 18.

Responsibilities

• Supervise and direct front end personnel.
• Prepare and maintain front end schedules.
• Enforce store policies and assist with discipline.
• Delegate responsibilities to cashiers.
• Conduct training for new and existing associates.
• Assist customers with returns, price checks, and overcharges.
• Maintain supplies and cleanliness of the front end.

Skills

Customer service

Supervisory

Scheduling

Training

Cash handling

Policy enforcement

Communication

Job description

Redner's Markets front end supervision role focuses on delivering high standards of customer service. You will supervise and direct front end personnel and activities, and prepare effective work schedules to minimize customer inconvenience.

The position requires enforcing policies, delegating to cashiers, and conducting training for new and existing associates. You will also help customers with returns, price checks, and overcharges while greeting shoppers and maintaining front-end housekeeping.