Front-End Supervisor & Customer Service Lead

Redner's Markets, Inc.; Sinking Spring (Berks County); On-site; USD 36,000 - 48,000; Full time

Job summary

Redner's Markets, Inc. in Sinking Spring, PA is seeking a Front-End Supervisor to uphold high standards of customer service across front-end operations.

You will supervise front-end personnel and direct activities to ensure smooth checkout experiences and adherence to company policies. The role requires strong communication, analytical and mathematical skills, with knowledge of federal and state child labor laws.

Qualifications

• Strong oral and written communication skills for dealing with customers, employees, and Vendors.
• Strong analytical and mathematics skills for conducting accurate audits.
• Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.
• Must be able to stand upright for most of your scheduled work shift.

Responsibilities

• Promote customer goodwill by providing high standards of customer service.
• Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
• Maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
• Enforce store policy as it relates to front end operations and assists bookkeeper with discipline of front-end associates who fail to abide by company policies and procedures.
• Delegate responsibilities to cashiers as prescribed by store management or store bookkeeper.
• Conduct training programs for new associates, as well as associates already on board.
• Assist cashiers with price checks, voids, or any cash register related items.
• Keep store management and scan coordinator informed of all pricing inaccuracies.
• Assist customers with returned merchandise, over rings, and overcharges.
• Approve customer checks and enforce Redner’s check cashing policies.
• Maintain a regular cleaning schedule and overall good housekeeping of the front end.
• Order and control front end supplies (register paper, ribbons, etc.)
• Greet and customers and be observant of people in the store.
• Abide by all company policies as stated in the Employee Handbook.
• Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.

Skills

Communication skills

Analytical skills

Mathematics skills

Child labor laws

Physical stamina

Job description

Redner's Markets, Inc. in Sinking Spring, PA is seeking a Front-End Supervisor to uphold high standards of customer service across front-end operations.

You will supervise front-end personnel and direct activities to ensure smooth checkout experiences and adherence to company policies. The role requires strong communication, analytical and mathematical skills, with knowledge of federal and state child labor laws.