Assistant Front-End Customer Experience Lead

Weis Markets, Inc.; Plains Township (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

Weis Markets is seeking an Assistant Customer Experience Manager to lead front-end operations, supervise associates, and ensure a positive shopping experience. The role focuses on customer relations, cash handling accuracy, and team training to uphold store standards.

The position requires strong leadership, scheduling, and compliance with company policies, including safety and legal regulations. A proactive approach to improving service and efficiency is essential.

Qualifications

• Must be able to perform essential duties satisfactorily with or without accommodation.
• Experience in leading front-end / customer service teams is a plus.

Responsibilities

• Promotes excellent customer relations and greets customers professionally.
• Oversees front-end operations and supports Customer Experience Manager.
• Enforces cash handling controls and security measures.
• Assists with onboarding and training of new associates.
• Uses LMS for training and performance reviews; supports scheduling and staffing.

Skills

Customer service

Cash handling

Front-end operations

Leadership

Scheduling

Tools

POS system

Learning Management System (LMS)

Job description

Weis Markets is seeking an Assistant Customer Experience Manager to lead front-end operations, supervise associates, and ensure a positive shopping experience. The role focuses on customer relations, cash handling accuracy, and team training to uphold store standards.

The position requires strong leadership, scheduling, and compliance with company policies, including safety and legal regulations. A proactive approach to improving service and efficiency is essential.