Customer Experience Supervisor - Front End

Weis Markets; Town of Bethlehem (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Weis Markets is seeking an Assistant Customer Experience Manager in Bethlehem, PA to supervise front-end associates and support store leadership. The role focuses on delivering friendly, efficient checkout experiences and maintaining cash-handling and safety standards.

Responsibilities include scheduling, coaching, training, and implementing new programs, while ensuring excellent customer service and adherence to company policies.

Qualifications

• To perform this job successfully, the Associate must be able to perform each essential duty satisfactorily with or without an accommodation.

Responsibilities

• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Assists Customer Experience Manager in overseeing all aspects of front-end operations.
• Enforces cash handling control and security measures to identify and prevent losses.
• Assists Customer Experience Associates with getting change, checking prices, voids, refunds, etc.
• Trains to provide a fast, friendly, accurate and efficient checkout experience for customers.
• Utilizes the LMS for current and new associates.
• Directs the flow of customers through the Front End and ensures sufficient checkouts.
• Oversees lot attendant service and maintains cleanliness and safety standards.

Job description

Weis Markets is seeking an Assistant Customer Experience Manager in Bethlehem, PA to supervise front-end associates and support store leadership. The role focuses on delivering friendly, efficient checkout experiences and maintaining cash-handling and safety standards.

Responsibilities include scheduling, coaching, training, and implementing new programs, while ensuring excellent customer service and adherence to company policies.