Customer Experience Lead - Front End Ops

Weis Markets, Inc.; Hackettstown (NJ); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Employee discounts

Job summary

Weis Markets, Inc. is seeking an Assistant Customer Experience Manager to oversee front-end operations, train associates, and maintain a fast, friendly checkout experience at our Mansfield Village Square location.

You will manage scheduling, cash handling, and store procedures while ensuring compliance with company policies and local laws. The role emphasizes leadership in customer service, daily briefings, and collaboration with store management to provide a seamless shopping experience.

Qualifications

• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Assists Customer Experience Manager in overseeing all aspects of front-end operations.
• Enforces cash handling control and security measures to identify and prevent losses.
• Assists Customer Experience Associates with getting change, checking prices, voids, refunds.
• Maintains functionality of equipment, hardware, and software.

Responsibilities

• Supervises all Associates within the department. May assume total leadership of the building in absence of store management.
• Provides training and onboarding for customer experience associates; supports performance reviews and LMS usage.
• Monitors cashier performance and ensures efficient checkout operations; communicates promotions to cashiers.

Skills

Customer service

Cash handling

Front-end operations

Team training

Scheduling

LMS

Tools

POS system

Intercom

Job description

Weis Markets, Inc. is seeking an Assistant Customer Experience Manager to oversee front-end operations, train associates, and maintain a fast, friendly checkout experience at our Mansfield Village Square location.

You will manage scheduling, cash handling, and store procedures while ensuring compliance with company policies and local laws. The role emphasizes leadership in customer service, daily briefings, and collaboration with store management to provide a seamless shopping experience.